Facilities MSAs & SOWs That Work After Signature
Most facilities MSAs are drafted by lawyers who have never managed a vendor in the field. I draft and review them from the operator’s side — so scope is clear, pricing is controlled, SLAs are enforceable, and invoicing doesn’t become a monthly dispute.
Where facilities contracts break down
Scope & SOW Gaps
The MSA says one thing; the field team expects another. Change orders pile up because no one defined the boundary.
Pricing Structure Problems
Rate cards, pass-throughs, escalation formulas, and minimums that create surprises in month 3.
Unenforceable SLAs/KPIs
Performance metrics that sound good but cannot be measured, reported, or tied to meaningful credits or remedies.
Invoicing Leakage
Missing backup requirements, vague dispute windows, and no audit rights. Finance fights the same battles every month.
Weak Change Control
Every exception becomes a negotiation because the contract has no framework for handling them.
Risk Misalignment
Indemnity, insurance, and limitation-of-liability terms that do not match the actual risk profile of multi-site facilities work.
Practical deliverables — not academic redlines
MSA drafting or rebuild — from scratch or from your existing template
MSA review + negotiation support — redlines, negotiation prep, live support
SOW framework + change order process — so scope doesn’t drift
SLA/KPI package — definitions, measurement, reporting, credits/remedies
Invoicing & controls language — backup, audit rights, dispute windows, approval flows
Vendor governance terms — QBRs, escalation, corrective action, termination mechanics